Best Rate Guarantee

At Cityroomz we always endeavor to provide our guests with the best rates possible. We monitor all external suppliers’ rates and guarantee that you will not find a cheaper unpackaged rate on any other website.

  • A suite decorated with a theme wall, double bed and bedside tables.

Booking Direct

We always promise you the lowest available price directly with us. Whether you book online or over the phone, you’ll always get the best rate when you book direct.

Making a claim

If you do find a cheaper rate on another site, simply contact us to submit your claim. Our hotel team will review the request. We will then contact you.

Terms and Conditions


1. A reservation must be made via the Cityroomz website. This reservation must be booked and confirmed with Cityroomz Hotel.

2. The Guaranteed Best Rates is applicable to publicly available rates only. Examples of non-publicly available rates include corporate rates, government rates, group rates, meeting, functions and package rates.

3. The lower rate you found compared to our website rate, must be viewable, bookable online and verifiable at the time of booking.

4.The Claim form must be submitted via the E-form on our website and must be received within 24 hours of the confirmation of your booking on our website. Claims must also be submitted at least 72 hours prior to your time of arrival at the hotel.

5.The lower rate found must be for the same hotel, same type of accommodation, same dates, same number of guests and with the same terms and conditions applicable to the room rate. The room rate booked or product must be for the EXACT same product for that room rate or category.

6.The Guaranteed Best Rate is applicable to room rates only and therefore excludes package rates. Package rates are for rooms that are a part of travel packages and can include other services, like a hotel room coupled with airfare, tour or a rental car. Other examples of package rates include breakfast and dinner inclusive rates.