1. A reservation must be made via the Cityroomz website. This reservation must be booked and confirmed with Cityroomz Hotel.
2. The Guaranteed Best Rates is applicable to publicly available rates only. Examples of non-publicly available rates include corporate rates, government rates, group rates, meeting, functions and package rates.
3. The lower rate you found compared to our website rate, must be viewable, bookable online and verifiable at the time of booking.
4.The Claim form must be submitted via the E-form on our website and must be received within 24 hours of the confirmation of your booking on our website. Claims must also be submitted at least 72 hours prior to your time of arrival at the hotel.
5.The lower rate found must be for the same hotel, same type of accommodation, same dates, same number of guests and with the same terms and conditions applicable to the room rate. The room rate booked or product must be for the EXACT same product for that room rate or category.
6.The Guaranteed Best Rate is applicable to room rates only and therefore excludes package rates. Package rates are for rooms that are a part of travel packages and can include other services, like a hotel room coupled with airfare, tour or a rental car. Other examples of package rates include breakfast and dinner inclusive rates.